Give 'Em the Pickle!
- Circulation staff often are the first to to be seen by customers entering the library - SMILE
- Make eye contact with customers and acknowledge their presence when they approach the desk
- SMILE!
- Maintain a professional, courteous and friendly attitude
- Be aware of your body language and voice
- Provide a consistently high level of service to all
- SMILE!
- Be aware of the customers' learning styles, if possible
- If unable to assist, refer the customer to the correct staff/department
Give 'Em The Pickle!
We pride ourselves in Customer Service. The Circulation Desk often is the first stop for people entering the library, so please project a positive first impression, and be courteous, responsive and respectful!
We have a plaque at the desk that sends a message to our customers. Make sure to live up to it:
-
With your support, we
C—offer CREATIVE solutions
A—are APPROACHABLE and show a positive ATTITUDE
N—avoid saying NO
D— deliver DYNAMIC and courteous service
O—seek OPPORTUNITIES to create lasting impressions
G—GREET with a smile
R—show RESPECT
E—EVALUATE each situation and respond EFFICIENTLY
A—shower lots of ATTENTION
T—conclude with a THANK YOU
