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Zingerman's Guide to Good Leading, Part 3: A Lapsed Anarchist’s Approach to Managing Ourselves by Call Number: HD57.7 .W453 2013http://www.zingermanspress.com/our-books/managing-ourselves
Zingerman's Guide to Good Leading, Part 2: A Lapsed Anarchist's Approach to Being a Better Leader by Call Number: HD57.7 .W453 2012http://www.zingermanspress.com/being-a-better-leader
Zingerman's Guide to Good Leading, Part 1: A Lapsed Anarchist's Approach to Building a Great Business by Call Number: HD57.7 .W453 2010http://www.zingermanspress.com/building-a-great-business
Small Giants by Call Number: HD62.7 .B835 2005ISBN: 1591841496Publication Date: 2007-03-27• Zingerman's Community of Businesses (ZCoB): community connection, 50-51, 60-66, 68-69, 85-86; customer connection, 85; exit strategy, 162; growth strategy, 11-12, 36, 41; internal ownership of, 33, 34; learning environment, 60-61; management problems, dealing with, 106-8; passion of owners, 198-99; social responsible activities, 63-66; supplier relationships, 85
• Zingerman's Deli, 9-12, 33, 50, 60-66
• Zingerman's Roadhouse, 33, 34
• ZingTrain, 106-8
Zingerman's Guide to Giving Great Service by Call Number: HF5415.5 .W445 2004ISBN: 1401301436Publication Date: 2004-12-01"Do you really need another book on customer service? There are hundreds you could choose from, and you've probably read at least a dozen. Why should you take advice from a deli with a funny name in Ann Arbor, Michigan? Because the way Zingerman's teaches service is different, better, and more successful than the way others do it..."
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