Employee Ownership & Shared Entrepreneurship Resources

http://www.zingermanspress.com/our-books/managing-ourselves

http://www.zingermanspress.com/being-a-better-leader

http://www.zingermanspress.com/building-a-great-business

• Zingerman's Community of Businesses (ZCoB): community connection, 50-51, 60-66, 68-69, 85-86; customer connection, 85; exit strategy, 162; growth strategy, 11-12, 36, 41; internal ownership of, 33, 34; learning environment, 60-61; management problems, dealing with, 106-8; passion of owners, 198-99; social responsible activities, 63-66; supplier relationships, 85
• Zingerman's Deli, 9-12, 33, 50, 60-66
• Zingerman's Roadhouse, 33, 34
• ZingTrain, 106-8

"Do you really need another book on customer service? There are hundreds you could choose from, and you've probably read at least a dozen. Why should you take advice from a deli with a funny name in Ann Arbor, Michigan? Because the way Zingerman's teaches service is different, better, and more successful than the way others do it..."