"Do you really need another book on customer service? There are hundreds you could choose from, and you've probably read at least a dozen. Why should you take advice from a deli with a funny name in Ann Arbor, Michigan? Because the way Zingerman's teaches service is different, better, and more successful than the way others do it..."
There are over 100,000 Ebooks in the library's collection. Ebooks can be used 24/7 from any computer with an internet connection.