• Southwest Airlines, 47, 105

• Southwest Airlines, 30, 90-91, 241, 257

• Southwest Airlines, 47-48, 112-114

• Southwest Airlines, 8, 169

"Presents text and cases of employee ownership in privately, closely and publicly held companies and examines modern management concepts." One copy is available for check out and one copy is part of the Salisbury University Faculty Authors Collection (BL 131).

"Describes the events and people who shaped the culture, character, and personality of Southwest Airlines, discusses the main elements of the company's success, explores the way leadership is practiced at Southwest, and looks at what may happen to the airline after the retirement of CEO Herb Kelleher."

"Parker shows why "doing the right thing" is the most powerful rule for business success. Using the example of Southwest Airlines after 9/11--no layoffs, no pay cuts, and no-penalty, no-questions-asked refunds--Parker discusses the essential principles of respect and trust that can make any company strong."

• Southwest Airlines, 85-86

"The Southwest Airlines Way explores the policies, strategies, and techniques that have led to Southwest's success and explains how these proven methods can be put to work in any organization. It explains how American, Continental, United, and other airlines have tried to imitate Southwest - and why they have failed. Based on Professor Jody Hoffer Gittell's eight years of field research in the airline industry, this book unveils the secret ingredient - high performance relationships - that has enabled Southwest to sustain a steady 10 to 15 percent rate of growth throughout its 32-year history while turning a profit in every year but its first."